We employ various methods to collect data to improve our services and provide a personalized experience. Here’s how we gather information:

• Directly from you: We may collect information directly from you when you interact with our websites, products, or services. This may include information provided when you create an account, make a purchase, or participate in surveys or promotions.
• Cookies and tracking technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior, preferences, and device characteristics. Cookies are small text files stored on your device that allow us to recognize and remember your preferences.
  • Types of cookies: We use different types of cookies, including essential cookies (necessary for the website to function), functional cookies (enhancing user experience), analytical cookies (analysing website usage), and advertising cookies (tailoring advertising to your interests).
  • Managing cookies: You can manage cookie preferences through your browser settings, opting out of certain types of cookies or disabling them altogether. However, please note that disabling cookies may affect the functionality of our websites.
• Third-party sources: We may collect information from third-party sources, such as social media platforms or advertising partners, when you interact with our content or use third-party services to access our websites.

We collect various types of data to understand user behaviour, personalize experiences, and improve our services. The types of data we collect may include:

• Personal information: This may include your name, email address, contact information, and demographic details.
  Account information: If you create an account with us, we may collect login credentials, account preferences, and purchase history.
• Device information: We may collect information about the devices you use to access our websites or services, including device type, operating system, browser type, and IP address.
• Usage data: We collect data about your interactions with our websites, products, and services, such as pages visited, features used, and time spent on each page.
• Payment information: If you make a purchase, we may collect payment details, such as credit card numbers or billing addresses.

We collect data for various purposes, aiming to enhance user experiences, improve our services, and ensure the security of our platforms. Here are the primary reasons for data collection:

• Personalization: We use data to personalize your experience, providing tailored content, recommendations, and advertisements based on your preferences and interests.
• Service improvement: Data analysis helps us understand user behaviour and preferences, allowing us to optimize our websites, products, and services for better performance and usability.
• Communication: We may use data to communicate with you, providing updates, notifications, and promotional materials related to our products and services.
• Security: Data collection enables us to identify and prevent fraudulent activities, protect against security threats, and maintain the integrity of our platforms.

We are committed to using collected data responsibly and transparently, adhering to applicable laws and regulations. Here’s how we utilize the data we collect:

• Providing and improving services: We use data to deliver the products and services you request, enhance your user experience, and optimize our offerings based on user feedback and usage patterns.
• Personalization: Data analysis allows us to personalize your experience by tailoring content, recommendations, and advertisements to your preferences and interests.
• Transaction processing: If you make a purchase, we use your data to process payments, fulfil orders, and provide customer support as needed.
• Communication: We may use your contact information to send important updates, notifications, and promotional materials, with options to opt out of marketing communications.
• Analytics and insights: We analyse data to understand how users interact with our platforms, identify trends and patterns, and make data-driven decisions to improve our services.
• Security and fraud prevention: Data collection helps us detect and prevent fraudulent activities, unauthorized access, and security threats, ensuring the safety and integrity of our platforms and your data.

We prioritize the security and integrity of your data, storing it in locations that comply with data protection laws and standards. Here’s where we store your data:

• European servers: We primarily store data on servers located in Europe, ensuring compliance with the General Data Protection Regulation (GDPR) and other European data protection laws.
• International transfers: In some cases, your data may be transferred to servers located outside of Europe, including the United States and Japan. We ensure that such transfers comply with relevant data protection laws and regulations by implementing appropriate safeguards and mechanisms.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Here’s our data retention policy:

• Retention period: We determine specific retention periods for different types of data based on factors such as legal requirements, business needs, and user preferences.
• User control: You have the right to request deletion of your data or set preferences regarding data retention, subject to certain exceptions outlined in this policy.
• Data minimization: We only retain data that is necessary for the purposes stated in this policy, and we regularly review and update our retention practices to ensure compliance with applicable laws and regulations.

We employ robust security measures to safeguard your data against unauthorized access, use, or disclosure. Here’s how we protect your data:

• Encryption: We use industry-standard encryption technologies to secure data transmission and protect sensitive information from unauthorized interception.
• Access controls: We restrict access to your data to authorized personnel only, implementing strict authentication and authorization measures to prevent unauthorized access.
• Data integrity: We maintain data accuracy, completeness, and reliability through measures such as data validation, error checking, and regular data backups.
• Security audits: We conduct regular security audits and assessments to identify vulnerabilities, mitigate risks, and enhance our security posture in response to emerging threats and vulnerabilities.

Protecting the privacy and safety of children online is a top priority for us. Here’s how we handle data concerning minors:

• Compliance with COPPA: We comply with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws and regulations governing the collection and processing of data from children under the age of 13.
• Parental consent: We obtain verifiable parental consent before collecting, using, or disclosing personal information from children under the age of 13, except in limited circumstances permitted by law or if the minor is unidentifiable.
• Parental control: Parents or legal guardians may review, update, or request deletion of their child’s personal information, and exercise other rights on behalf of their child by contacting us using the information provided in this policy.

We may update or revise this policy from time to time to reflect changes in our business practices, legal requirements, or technological advancements. Here’s how we handle updates and changes:

• Notification: We will notify you of any material changes to this policy by posting a prominent notice on our website or sending you a direct communication at least 14 days before the effective change in our Policy. (Last Update to our Policies: 2024/04/26)
• Review: We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your data. Your continued use of our services after any changes to this policy indicates your acceptance of the updated terms.

Our refund and returns policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

Eligibility Criteria

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain types of goods are exempt from being returned, including perishable goods, intimate or sanitary items, hazardous materials, and flammable liquids or gases.

Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Digital & Downloadable products
• Some health and personal care items
• Items that have been ordered with Priority

Partial Refunds

In some cases, only partial refunds may be granted for items with signs of use, opened packaging, or missing parts not due to our error. Additionally, items returned more than 30 days after delivery may only be eligible for partial refunds.

Refund Process

Once your return is received and inspected, we will email you to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 Days.

Late or Missing Refunds

If you haven’t received a refund after 10 Days, please first check your bank account. Then contact your credit card company and bank. If you’ve done all of this and still have not received your refund, please contact us at refunds@komorebi-wear.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded (This does include Items that a Discount-Code have been used on).

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at exchange@komorebi-wear.com

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified about the return.

Shipping Returns

To return your product, please email us at exchange@komorebi-wear.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Customers have a window of 3 days from the date of purchase to cancel their order without incurring any fees or penalties. During this time, customers can cancel the order in their purchase history or contact our support team to request a cancellation and receive a full refund.

Cancellation Process (e-mail)

To cancel an order via e-mail, customers must contact our support team via contact@komorebi-wear.com and provide their order details, including the order number and reason for cancellation. Our support team will verify the request and process the cancellation accordingly as soon as possible.

Refunds

If an order is cancelled within the 3-day window, customers will receive a full refund to their original method of payment. Refunds will be processed within 10 days except for items that are non eligible due to the refund policy.

Post-Cancellation Policy

Orders that are not cancelled within the 3-day window will be considered final and will proceed to production as scheduled. Once an order has entered the production phase, it cannot be cancelled, and customers will be responsible for the full payment.

Exceptions

In certain circumstances, exceptions may be made to the cancellation policy at the discretion of Komorebi. These may include situations where an order has not yet entered production and can be easily cancelled without incurring additional costs.

We offer a Rebi-Membership subscription service designed to enhance your shopping experience and provide exclusive benefits. By subscribing to Rebi-Membership, you gain access to a range of perks and privileges that elevate your shopping experience.

Subscription Details

The Rebi-Membership subscription costs €3.79 per month or €39.99 per year.
Upon subscribing, you will receive a unique discount code that can be used to avail of exclusive discounts and benefits.

Perks and Benefits

• Exclusive Discount Code: Each subscriber receives a unique discount code that can be used for discounts on purchases.
• 5% Off on Each Cart: When the discount code is applied to a purchase, the cart total receives a 5% discount. Please note that this discount is not being applied on sale items.
• Earnings Share: As the owner of the discount code, you receive 5% of the profits gained through items purchased using your code by yourself or other customers.
• Purchase Requirement: To be eligible for the earnings share, you are required to make at least one purchase in the store.
• Monthly Payouts: Earnings from the Rebi-Membership program are transferred monthly on the 28th to the last used payment method. Additionally, an invoice detailing purchases is sent via email. If there haven’t been any uses of the discount code, we won’t send an email unless specifically requested.
• Advance Payments: To prevent fraud and provide customers with enough time to cancel orders, we always transfer the earnings from the previous month. For example, earnings from January will include purchases made in December.
• Universal Discount: The Rebi-Membership discount applies to all items and services in the shop, including web-design and hosting services.

If you have any questions or require assistance with your Rebi-Membership subscription, please don’t hesitate to contact us at contact@komorebi-wear.com.

Our web-design services include the creation and development of custom websites tailored to our clients’ specifications. Each Contract is made separately to guarantee the satisfaction and meeting the requirements of our Clients.
In addition to Web-Design, we do also provide a hosting setup if required. Our Hosting services include server maintenance, security updates, and technical support.

What will be in the Contract

• Scope of Work: Our web-design services cover the creation of website layouts, design elements, and functionality based on the client’s requirements. Any additional features or modifications may incur extra charges, which are not defined on our Website.
• Ownership and Rights: Upon completion of the project and receipt of full payment, the client will own the rights to the website design and content. Komorebi retains the right to display the completed work in our portfolio and marketing materials.
• Hosting Agreement: Clients opting for our hosting services agree to abide by our hosting agreement, which outlines the terms of server usage, acceptable content, and data protection measures. We accept Hosting Setups done through Hosting Service Providers such as Hostinger, or Siteground and Web-Builder Providers such as Wix.
• Payment Terms: Payment for web-design services is typically divided into instalments, with a deposit required to initiate the project. Hosting fees are billed on a monthly or annual basis, depending on the client’s preference. If the initiation of the project should fail for any reason, the full amount will be refunded within 10 Days.
• Support and Maintenance: We provide ongoing support and maintenance services to ensure the continued functionality and security of our clients’ websites. Support may include troubleshooting, software updates, and security patches.

Data Protection and Security

• Data Privacy: We are committed to protecting the privacy and confidentiality of our clients’ data. Any personal or sensitive information provided to us will be handled in accordance with our privacy policy.
• Security Measures: We employ industry-standard security measures to safeguard our clients’ websites against unauthorized access, data breaches, and cyber threats. This includes regular security audits, SSL encryption, and firewall protection.

Disclaimer:
While we strive to provide reliable and high-quality web-design and hosting services, we cannot guarantee uninterrupted or error-free operation of our clients’ websites. Clients are encouraged to review our contract for details on uptime guarantees and service limitations.

Effective communication within our community relies on adherence to basic principles of respect and relevance. Please review the following guidelines to ensure a positive commenting experience for all users:

• Respectful Interaction: Users are expected to engage with others in a courteous and respectful manner. Any form of harassment, hate speech, or personal attacks will not be tolerated.
• Relevance: Comments should contribute to the ongoing discussion and be relevant to the topic at hand. Off-topic or irrelevant comments may be removed.
• No Spam or Promotion: Users are prohibited from posting spam, advertisements, or self-promotional content. Comments solely intended for promotion will be deleted.
• Moderation: We reserve the right to moderate comments and remove any content that violates these guidelines. Repeat offenders may face consequences, including being banned from further participation.

Our community thrives when users take responsibility for the accuracy and integrity of their contributions. Please review the following responsibilities when participating in discussions:

• Accuracy: Users are responsible for the accuracy of their comments and should ensure that information shared is truthful and verifiable.
• Ownership: By posting comments, users grant us a non-exclusive licence to use, reproduce, and display their content for promotional or other purposes.
• Third-party Content: Users should refrain from sharing copyrighted material, confidential information, or content owned by third parties without proper authorization.

Active and respectful engagement fosters a vibrant and inclusive community environment. Please consider the following principles when interacting with fellow members:

• Encouraged Participation: Diverse viewpoints and constructive dialogue are welcomed within our community. Users are encouraged to engage respectfully with fellow members.
• Reporting Violations: Users are encouraged to report any comments that violate these guidelines or community standards.

Enforcement of our Comments Policy is necessary to maintain a safe and welcoming environment for all users. Please review the following procedures regarding policy enforcement:

• Moderator Discretion: Our moderators will enforce these guidelines at their discretion. Decisions regarding comment moderation are final and may not be appealed.
• Warning and Bans: Violations of this Comments Policy may result in warnings, temporary suspensions, or permanent bans from commenting.

We strictly adhere to COPPA guidelines regarding the collection of personal information from children under the age of 13. This section details our procedures for obtaining verifiable parental consent and the limited circumstances under which we collect and use personal information from children.

• Age Verification: We do not knowingly collect personal information from children under 13 without verifiable parental consent. If such information is inadvertently collected, we promptly take steps to delete it upon discovery.
• Parental Consent: For activities involving the collection of personal information from children under 13, we obtain verifiable parental consent in accordance with COPPA regulations. Parents or legal guardians have the right to review and control the information collected from their child.

We ensure that personal information collected from children under 13 is used solely for age-appropriate services and activities. This section outlines our policies regarding the use and disclosure of children’s personal information, including restrictions on third-party disclosure without parental consent.

• Purpose Limitation: Personal information collected from children under 13 is utilized exclusively for age-appropriate services and content.
• Third-party Disclosure: We do not disclose personal information collected from children under 13 to third parties without verifiable parental consent, unless permitted by COPPA and other applicable laws.

Parents or legal guardians have specific rights under COPPA regarding the personal information collected from their children. This section explains how parents can review, modify, or delete their child’s personal information and provides contact information for inquiries or requests.

• Review and Control: Parents or legal guardians have the authority to review the personal information collected from their child, request its deletion, and prevent further collection or use of the information.
• Contact Information: Parents or legal guardians with inquiries or concerns regarding our data collection practices involving children are encouraged to contact us for assistance.