Users are expected to conduct themselves responsibly and adhere to certain guidelines when using our platform. This ensures a safe and respectful environment for all users. By accessing our services, you agree to the following guidelines for user conduct and use of the platform.

• Respectful Communication: As outlined in our Comments Policy, Users must engage in respectful and courteous communication with others on the platform. Harassment, hate speech, or any form of abusive behaviour will not be tolerated.
• Lawful Use: Users must use the platform in compliance with all applicable laws and regulations. Any unlawful activities, including but not limited to copyright infringement, fraud, or illegal content creation, are strictly prohibited.
• Prohibited Content: Users may not post or share any content that is unlawful, defamatory, obscene, or infringes upon the rights of others, including intellectual property rights.
• Security: Users are responsible for maintaining the security of their accounts and passwords. Any unauthorized access to accounts must be reported immediately.

We are committed to ensuring transparency, security, and fairness in all financial transactions conducted on our platform.

• Payment Methods: We accept various payment methods, including credit/debit cards, electronic funds transfer, and third-party payment processors. Users can choose their preferred payment method during the checkout process. Some third-party payment processors and fees might be depending on the region of the user is creating the order in.
• Transaction Security: We prioritize the security of financial transactions conducted on our platform. We implement industry-standard encryption and security measures to protect users’ payment information from unauthorized access or disclosure.
• Payment Processing: Upon completing a transaction, users will receive a confirmation email or notification detailing the specifics of the transaction, including the items purchased, total amount paid, and payment method used.
• Refunds and Cancellations: Our refund and cancellation policy governs requests for refunds or cancellations of transactions. Users may be eligible for a refund or cancellation subject to the terms outlined in our refund policy.
• Transaction Disputes: In the event of a dispute regarding a transaction, users should contact our support team to initiate a resolution process. We aim to address transaction disputes promptly and fairly to ensure satisfaction.
• Currency and Pricing: All transactions are conducted in the currency specified on our platform. Prices listed for products or services are inclusive of applicable taxes and fees, unless otherwise stated. We reserve the right to adjust prices or currency conversions as necessary.

We reserve the right to suspend or terminate user accounts that violate our terms of service or engage in prohibited activities. This ensures the integrity and safety of our platform for all users. Please review the following policies regarding account suspension or termination.

• Violation of Terms: Accounts found to be in violation of our terms or policies may be subject to suspension or termination without prior notice.
• Grounds for Suspension or Termination: Grounds for suspension or termination include but are not limited to: repeated violations of community guidelines, engagement in illegal activities, or failure to comply with account security measures.
  Notification:
  • In cases of account suspension or termination, users will be notified of the reasons for the action taken and provided with an opportunity to appeal the decision.
• Appeal Process: Users may appeal account suspension or termination by contacting our support team and providing relevant information or evidence to support their case.

When using our platform, you may encounter links to third-party websites or services. This tab outlines the guidelines and considerations for interacting with external links and services.

• We may provide links to third-party websites or services for your convenience or informational purposes. However, we do not endorse or have control over the content, policies, or practices of these external sites.
• Users are responsible for exercising caution and discretion when accessing third-party links or services. We recommend reviewing the terms of use and privacy policies of any third-party sites before interacting with them.
• We are not responsible for any content, products, or services offered by third-party websites or services. Any transactions or interactions with third parties are solely between you and the third party, and we disclaim any liability arising from such interactions.
• Users should report any unauthorized or suspicious third-party links or services encountered on our platform to our support team for investigation.

By accessing or using our services, users agree to adhere to these guidelines and fulfill their obligations as outlined below.

• Users are responsible for maintaining the security and confidentiality of their account credentials, including usernames and passwords. Any unauthorized use of accounts should be reported immediately to our support team.
• Users must comply with all applicable laws, regulations, our policies, and our terms and conditions when using our platform. This includes refraining from engaging in any illegal, fraudulent, or harmful activities.
• Users are responsible for the accuracy and integrity of the information they provide on our platform. Misrepresenting personal or factual information may result in account suspension or termination.
• Users are expected to respect the rights and privacy of others when using our platform. This includes refraining from posting or sharing content that is defamatory, discriminatory, or infringes on the intellectual property rights of others.
• Users should exercise caution when interacting with other users or third parties on our platform. We recommend verifying the credibility and trustworthiness of individuals or organizations before engaging in transactions or interactions.

We value input from our users and encourage open communication to enhance the user experience.

• Users are welcome to provide feedback, suggestions, or ideas for improving our platform. We appreciate constructive criticism and innovative ideas that contribute to our growth and development via e-mail, product comments, or our public Discord Server.
• We review all feedback and suggestions received and may incorporate them into future updates or enhancements to our platform. However, we cannot guarantee implementation of all suggestions and reserve the right to prioritize based on feasibility and strategic alignment.
• Users may receive acknowledgment or follow-up communication regarding their feedback, but we may not provide individual responses to every submission. Rest assured that all feedback is taken into consideration, even if not directly addressed.
• We appreciate users’ contributions to improving our platform and strive to create a collaborative environment where everyone’s input is valued and respected.

We are committed to providing a safe and appropriate online environment for users of all ages. To ensure compliance with legal requirements and protect the privacy and safety of minors, we have established the following age restrictions.:

• Users must be at least 12 years old to create an account and use our services.
  We allow Users to create an account from the age of 12, however ask for parental consent until they reach the age of 16 years.
• We do not knowingly collect personal information from individuals under the age of 16 without parental consent.
• Parents or legal guardians may create accounts for minors under 16 and are responsible for monitoring their use of our services.
• If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete the information as soon as possible.
• We encourage parents and guardians to educate their children about online safety and privacy practices.

We value the accuracy and integrity of the data we collect from our users. This section outlines our policies regarding data accuracy, consent, and user control over their personal information:

• We strive to maintain accurate and up-to-date information about our users to ensure the effectiveness of our services.
• Users are responsible for providing accurate and complete information when creating an account or using our services.
• Users have the right to review and update their personal information at any time through their account settings or by contacting our support team.
• We may periodically request users to review and update their information to ensure its accuracy.
• We obtain consent from users before collecting, processing, or sharing their personal information, except where otherwise permitted by law.
• By using our services, users consent to the collection, processing, and sharing of their personal information in accordance with our policies and terms and conditions.
• Users have the right to withdraw their consent for the processing of their personal information at any time, subject to legal and contractual obligations.

we are committed to maintaining the security and integrity of our platform. To ensure a safe and enjoyable experience for all users, certain access restrictions are in place:

• User Authentication: Access to certain features or content may require user authentication, such as logging into an account.
• Age Verification: Some content may be restricted based on age. Users may be required to confirm their age or provide proof to access certain features.
• Geographical Restrictions: Access to certain content or services may be limited based on the user’s geographical location or legal jurisdiction.
• Compliance with Terms: Users are expected to comply with our Terms and Conditions and other applicable policies. Failure to adhere to these guidelines may result in access restrictions or account suspension.
• Monitoring and Enforcement: We reserve the right to monitor user activity and enforce access restrictions as necessary to maintain the security and integrity of our platform.

We are committed to complying with the Children’s Online Privacy Protection Act (COPPA) regulations. We recognize the importance of protecting the privacy of children online:

• Age Requirement: Users must be at least 12 years old to create an account on our platforms. For users aged 12 to 16, parental consent is required.
• Personal Information: We collect only the necessary personal information from users under 13 years old, as outlined in our Privacy Policy. This includes:
  • Email address (for account creation and communication purposes).
  • Username (for identification and interaction within our platforms).
  • Date of birth (to verify age and enforce age restrictions).
  • Any additional information provided with parental consent.
• Parental Consent: Prior to collecting any personal information from users under 13, we require verifiable parental consent. This consent may be obtained through various methods, such as:
  • Online form submission with a digital signature from the parent or legal guardian.
  • Written consent sent via postal mail or scanned copy.
  • Credit card verification (for a nominal fee) to confirm parental identity and consent.
• Usage of Personal Information: Any personal information collected from users under 13 is used solely for the purpose of providing and improving our services. We do not share this information with third parties except as outlined in our Policies.

As part of our commitment to child safety online, we provide parents and legal guardians with tools to manage their children’s activities on our platforms. Here’s how parental controls work:

• Account Creation: Parents or legal guardians may create accounts for their children under the age of 13, provided they provide verifiable parental consent as outlined in the “Data Collection” tab.
• Monitoring and Supervision: We encourage parents to actively monitor their children’s activities while using our platforms. This includes:
  • Reviewing the content their children access.
  • Monitoring communication and interactions with other users.
  • Setting limits on screen time and usage of our services.
• Privacy Settings: Parents can adjust privacy settings within their child’s account to control who can view their child’s profile and interact with them online. These settings may include:
  • Restricting communication with other users.
  • Limiting access to certain features or content.
  • Blocking or reporting inappropriate content or users.
• Educational Resources: We provide educational resources and guidance for parents on how to promote safe and responsible online behaviour for their children. These resources may include:
  • Tips for discussing online safety with children.
  • Information on digital literacy and responsible internet usage.
  • Guidance on recognizing and reporting inappropriate content or behaviour.
• Support and Assistance: Our support team is available to assist parents with any questions or concerns related to their child’s account or online safety. Parents can reach out to us through the contact section on the Vizora Interactive Website, or the contact section on this Website.